FAQs - Applicants Requesting eForms
This page has been designed to assist you, based upon questions
that are most frequently asked. If after reviewing the FAQs you
still have questions, contact ADEA PASS Customer Service.
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Q: What are eForms?
A: eForms comprise a library of electronic evaluation
resources utilized by applicants and evaluators to request, track,
and submit online Institution and Professional Evaluation Forms. The
applicant must have a preferred email address for each evaluator in
order to submit an eForm Professional Evaluation Form request.
Q: If I attended a dental school in
my home country, and my school is not listed as a school that
participates in eForms, how can my school be added to the
A: Tell the dean of your dental school about eForms. If
your dean would like your dental school to participate in eForms,
request that he or she contact ADEA PASS.
Q: I submitted my ADEA PASS
application and my evaluation has not been completed. Can my
application be re-opened to add another evaluation?
A: Yes, contact the Customer Service Department to have
your application re-opened for any designation for which your
application is not yet complete. You may delete the request to your
evaluators only if the request status is shown as "New" (that is,
not yet sent out). You cannot delete an evaluation if it is "In
Progress" or "Complete." You will have the option to add an
existing evaluator to this designation or add a new evaluator. You
will then have to re-submit your application. (You will not have to
submit your payment information again.)
Q: May I submit eForm evaluations
and paper evaluations?
A: We encourage you to use ONLY eForm evaluations when
customizing because you can directly control the matching of
individual Professional Evaluation Forms with each designated program;
however, you may submit a combination of eForm evaluations and
paper evaluations if an eForm version of one or more Professional
Evaluation Forms cannot be obtained.
Q: If my evaluator is sending a
paper evaluation by mail, will it show up on my ADEA PASS
application portal summary screen?
A: When the evaluator submits a paper evaluation, it will
appear on your ADEA PASS Application portal summary screen as soon
as it is received and processed.
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Q: After I submit a request for
eForms Professional and Institution Evaluation Forms, how long does it
take for the evaluator to receive a request to complete my
A: Once you click the submit button, evaluators
immediately receive an email requesting that they submit an
evaluation on your behalf.
Q: Once I have submitted my request
to evaluators, can I change my requests?
A: Yes. You may delete the request to your evaluators
only if the request status is "New." You cannot delete an
evaluation if it is "In Progress" or "Complete."
Q: I selected the incorrect waiver
statement. How do I correct this error?
A: You can only change this if the evaluation status is
"New." You may delete the evaluation request and submit a new
request. The evaluator will receive an email notice stating that
the evaluation has been deleted. The evaluator will then receive
another evaluation request notification email if you submit a new
Q: How can I resend an eForms
Professional Evaluation Form request to an evaluator?
A: Simply log in to your ADEA PASS application, go to the
Professional Evaluation Form section, select the evaluator, and click
the icon in the "Resend Email" column.
Q: How can I cancel my eForms
A: You can only cancel "New" eForm requests. Log into
your ADEA PASS application and select Professional or
Institution Evaluation Forms, and your summary list will appear. Click on
the symbol in the Delete Column to the right of the evaluator's
Q: I am having problems with one
of my eForms. I submitted a request and it is confirmed, but it
never reaches the evaluator. What should I do?
A: It is possible that your evaluator has multiple email accounts
in eForms. Request that your evaluator use the login information
provided within the email. Otherwise, have your evaluator contact
ADEA PASS at email@example.com .
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Q: My evaluator is having
difficulty using eForms. What are the proper steps that my
evaluator should take to complete and submit the eForms
A: The evaluator should contact ADEA PASS at firstname.lastname@example.org and
explain the situation. Be sure to request that your evaluator
include his or her name and telephone number as well as your
Q: One of my evaluators informed
me of a delay in completing my evaluation. Will ADEA PASS deliver
my application to the programs as is and include the evaluation as
soon as it is submitted?
A: ADEA PASS will not forward an incomplete application
to the programs.
Q: One of my evaluators filled
out eForms, but the website says that this evaluation is still "In
Progress" on my application. What should I do?
A: Your evaluator should log in and make sure that all
mandatory fields have been completed. If all fields have been
completed, ask your evaluator to contact ADEA PASS at email@example.com or
617-612-2065. ADEA PASS will work with the evaluator to resolve the
Q: Can I submit my application
before the evaluator has finished the evaluation?
A: Yes; however, we suggest that you periodically check
the status of evaluation(s) by accessing your ADEA PASS
Q: Can I submit my application
and mail the required documents to ADEA PASS while eForms are in
A: Yes. You may access your eForms anytime throughout the
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ADEA PASS Customer Service
Customer Service Representatives are available Monday through
Friday, 9:00 a.m. - 5:00 p.m. Eastern time, except federal