ADEA AADSAS Customer Service Questions

Q: What is the contact information for ADEA-AADSAS Customer Service?

A: The contact information for ADEA AADSAS Customer Service is: 

ADEA AADSAS Customer Service
(617) 612-2045
Office Hours: Monday through Friday, 9:00 a.m. - 4:30 p.m. (Eastern Time)

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Q: What types of questions cannot be answered by ADEA-AADSAS Customer Service?

A: ADEA AADSAS is pleased to assist you with any questions you have about the ADEA AADSAS application process.  ADEA AADSAS customer support, however, is unable to answer some questions that you may have.

Questions that should be directed to your designated dental schools include:

  • Dental school-specific admission requirements and policies
  • Dental school-specific deadlines
  • Dental school-specific admission decisions
  • Dental school-specific minimum course requirements
  • Dental school-specific interviews, or review criteria

ADEA AADSAS cannot determine if you have met the minimum course requirements for your designated dental school(s).

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Q: I need to contact ADEA AADSAS Customer Service but am unable to reach them by phone. What can I do?

A: ADEA AADSAS Customer Service experiences a high volume of phone calls during peak application periods. If you are unable to reach Customer Service by phone, we suggest that you send us an email: will make every effort to answer your email within three business days.

When contacting Customer Service by email, be sure to include your full name, ADEA AADSAS ID number, and a detailed question. 

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Q: How soon should I expect a response from ADEA AADSAS Customer Service?

A: Please allow up to 3 business days for ADEA AADSAS Customer Service to respond to your inquiry.

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