Membership, Database, and Publications Coordinator
The Membership, Database and Publications Coordinator will ensure timely and accurate maintenance of database records, including membership and publications order entries; processing payments; execution of publications delivery; providing specialized database support; and executing daily member services tasks, such as handling inquires and troubleshooting service problems. Other areas of responsibility include: managing data input into the association management system (Association Anywhere), executing monthly member renewal procedures, monitoring website information about membership, addressing member inquiries, managing orders for publications, interacting with publication vendors, and processing payments.
The successful candidate will be self-motivated, confident, energetic, proactive, and acutely attentive to details and comfortable using technology. The successful candidate will possess excellent judgment, strong oral and written communication abilities, exceptional organizational skills, and impeccable data collection and reporting skills. A clear understanding of how critical a database is to an association and its membership operation and a facile ability to learn the operations of Association Anywhere are essential. Expertise in Microsoft Office is required. The successful candidate will demonstrate an ability to see how data can be used to promote the Association as well as identifying when data are lacking and need to be collected.
A baccalaureate degree is strongly preferred, but relevant work experience, including a minimum of three to five years in a similar position, may substitute for a degree. Excellent interpersonal skills are essential with a focus on the ability to collaborate effectively with others, the capacity to handle multiple tasks, and the ability to remain positive and productive in demanding situations.
The Association offers a competitive salary and excellent benefits package, along with a Metro accessible location in downtown DC. Interested applicants should submit a resume and cover letter detailing how applicant's experience provides a match for the requirements of the position. Salary requirements must be included. Applications will be accepted via the following email address: hrjobs@raffa.com (subject: Membership Coordinator).