2012 ADEA BFACA Mid Year Meeting

The BFACA Meeting is an alliance of members of two ADEA sections who meet annually, the ADEA Sections on Business and Financial Administration and on Clinic Administration. This meeting offers attendees the opportunity to collectively share knowledge and learn from one another, with the goal of improving business and clinical operations at their dental institutions.

The theme for 2012, “Contemporary Issues in Dental Education,” highlights the critical areas facing dental education and examine the implications by focusing on the costs of dental education, generational differences, and quality assurance.

Event Information:

Dates: October 10–13, 2012

Royal Sonesta Hotel New Orleans
300 Bourbon Street
New Orleans, LA 70130

Agenda: "ADEA BFACA Mid Year Meeting, October 10–13, 2012PDF


The Student as a CustomerPDF
Carole M. Hanes, D.M.D. and Richard S. Callan, D.M.D., Ed.S. 

Contemporary Issues in Dental EducationPDF
Eugene L. Anderson, Ph.D., ADEA Chief Policy Office & Managing Vice President

The Electronic Dental Records: A Tool to Enhance PerformancePDF
Denice Stewart, D.D.S., M.H.S.A. Senior Associate Dean, Clinical Affairs Professor, Community Dentistry

Survey To Determine Financial BenchmarksPDF
Suzanne M. Adolphson, M.S.W., M.H.A., Director of Patient Care Services, Western University of Health Sciences, College of Dental Medicine 

GME Update: Payment and PolicyPDF
Susan Banks, Associate, King & Spalding LLP, Washington, D.C. 

Journey to Customer Service ExcellencePDF
Rebecca Pousson, RDH, M.B.A., Executive Associate Dean, Virginia Commonwealth University School of Dentistry 

Patient SurveyPDF
Scott Arneson, Associate Dean 

The Checkup ClinicPDF
Steve Stefanac, Associate Dean for Patient Services, The University of Michigan School of Dentistry