ADEA PASS Contact Information

The ADEA PASS office is not open to the public.For answers to questions about your ADEA PASS application, please contact ADEA PASS Customer Service by telephone or email:

ADEA PASS Customer Support Representatives are available Monday through Friday, 9:00 a.m. to 5:00 p.m. (ET), except federal holidays.
Phone: 617-612-2065

Mailing Required Documents 

If you are mailing documents using USPS, use the PO Box address below:

ADEA PASS Processing Department
P.O. Box 9115
Watertown, MA 02471

Note: USPS (United States Postal Service) Delivery Confirmation does NOT verify receipt of materials at ADEA PASS.

If you are sending documents using UPS, FedEx, DHL, etc., use the address below: 
ADEA PASS Processing Department
C/O Liaison International
311 Arsenal St., Suite 15
Watertown, MA 02472

Note: If you choose to send your application materials via express service (e.g., UPS, FedEx, DHL) you must ship materials overnight delivery Monday through Thursday ONLY. Deliveries will not be accepted on Saturday and ADEA PASS is not responsible for materials that are delivered during non-operational hours.

If making payment by money order, make payable to ADEA PASS and mail to this address:

ADEA PASS Payments
655 K Street, NW, Suite 800, 
Washington, DC 20001