2014 ADEA BFACA Meeting
The BFACA Meeting is an alliance of members of two ADEA sections who meet annually, the ADEA Sections on Business and Financial Administration and on Clinic Administration. This meeting offers attendees the opportunity to collectively share knowledge and learn from one another and industry experts, with the goal of improving business and clinical operations at their dental institutions.
2014 Program Overview
In today’s culture of immediate gratification and high levels of customer service and satisfaction, organizations find themselves trying to meet the demands of both internal and external customers. Dental education is no different—educators must simultaneously attend to the oral health needs of their patients, the educational requirements of their students and the financial requirements of their dental institutions. As educators, we find ourselves asking, “How do we do that?” while delivering a high quality of service to all of our customers. Best practices indicate that through staff development and training, and the implementation of innovative technology, we can successfully meet our customers’ expectations.
2014 Program Highlights
- Distinguish which best practices will work best to enhance the delivery of customer service to patients, students, faculty, and administrators at their home institutions.
- Describe the benefits of staff training and development and how it relates to enhancing the level of service provided at home institutions.
- Identify and examine the pros of integrating technology into the dental school curriculum for use by educators, students and clinicians.
- Gain knowledge by sharing your own successes in incorporating best practices into your work settings and by interacting with the presenters and conference participants.
Dates: October 15-18, 2014
Green Valley Ranch Hotel
2300 Paseo Verde Parkway
Henderson, NV 89052
Agenda: ADEA BFACA Mid Year Meeting, October 15–18, 2014
Thursday, October 16:
Performance that Rocks: Managing Your Brand Ambassadors (Keynote Address)
Jim Knight, Culture, Branding and Customer Service Catalyst, Keppler Speakers Bureau
This session consisted of five-minute presentations on hot topics in dental education as related to business, financial and clinic administration. Presenters shared experiences from their home institutions, lessons learned in embracing the changes that took place and how attendees could apply them at their institutions. At the conclusion of the presentations, participants engaged in three rounds of small group discussions lead by the EXPRESS-ions! presenters. Attendees had the opportunity to ask more business-oriented questions and acquire solutions to matters taking place in their home institutions.
Early Impacts of Dental Therapy in Minnesota
Todd Thierer, D.D.S., M.P.H., University of Minnesota School of Dentistry
Faculty Calibration in Evidence-Based Dentistry
Kimberly S. Ruona, D.D.S., The University of Texas School of Dentistry at Houston
Conflict Resolution: What is the Real Problem?
Suzanne Adolphson, M.S.W., M.H.A., Western University of Health Sciences College of Dental Medicine
Establishment of Fees
David L. George, D.D.S., M.B.A., University of Maryland School of Dentistry
Top Five Things Learned Building an Innovation Clinic
Jeffrey Primos, M.B.A., University of Missouri - Kansas City
Interprofessional Education and Beyond
Wilbert Milligan III, Ph.D., D.M.D., Southern Illinois University School of Dental Medicine
Continuous Quality Improvement (CQI): Patient Audits
Darryn Weinstein, D.D.S., M.D.A., M.P.H., Midwestern University College of Dental Medicine - Illinois
Friday, October 17
Update on ADEA and CODA Dental School Financial Surveys
Eugene Anderson, Ph.D., ADEA Chief Policy Officer and Managing Vice President
John W. Reinhardt, D.D.S., M.S., M.P.H., University of Nebraska Medical Center College of Dentistry
Mert N. Aksu, D.D.S., J.D., M.H.S.A., University of Detroit Mercy School of Dentistry
Why Worry About the Affordable Care Act?
Michael J. Kanellis, D.D.S., M.S., The University of Iowa College of Dentistry & Dental Clinics
Denice Stewart, D.D.S, M.H.S.A, Oregon Health & Science University School of Dentistry
Collins Okwen, D.D.S., M.B.A., The University of Texas School of Dentistry at Houston
EXCEL: Excellence in Continued Enrichment and Learning - A Staff Training and Development Program
Michelle Robinson, D.M.D., M.A., University of Alabama at Birmingham School of Dentistry
Ginger Hattaway, University of Alabama at Birmingham School of Dentistry
Saturday, October 18
Technology: Integrating Clinical Technologies Into the Dental Curriculum
Robert Cederberg, D.D.S., M.A., The University of Texas Health Science Center at San Antonio Dental School
Stefanie Seitz, D.D.S., University of Texas Health Science Center at San Antonio Dental School
Richard Zimmerman, D.D.S., University of Texas Health Science Center at San Antonio Dental School
Payment Innovations: Show Me the Money
Suzanne Farrar, RDH, MSHCM, Louisiana State University Health New Orleans School of Dentistry
Ali Iqbal, D.D.S., M.A., Ed.D., Oregon Health & Science University School of Dentistry
James Pashayan, D.D.S., M.A., Ed.D., Midwestern University College of Dental Medicine - Arizona
ADEA thanks the Meeting Event Sponsors of the 2014 ADEA BFACA Meeting:
Hu-Friedy Manufacturing Co., Inc.
Kavo Kerr Group – Consumables
Kavo Kerr Group – Equipment
Kavo Kerr Group – Imaging
The Procter & Gamble Company
ADEA thanks the General Sponsors of the 2014 ADEA BFACA Meeting:
Aspen Dental Management, Inc.
Bien Air USA
DENTSPLY International, Inc.
GlaxoSmithKline Consumer Healthcare
Henry Schein, Inc.
Sirona Dental, Inc.
Ultradent Products, Inc.