2014 ADEA BFACA Meeting

The BFACA Meeting is an alliance of members of two ADEA sections who meet annually, the ADEA Sections on Business and Financial Administration and on Clinic Administration. This meeting offers attendees the opportunity to collectively share knowledge and learn from one another and industry experts, with the goal of improving business and clinical operations at their dental institutions.

2014 Program Overview

In today’s culture of immediate gratification and high levels of customer service and satisfaction, organizations find themselves trying to meet the demands of both internal and external customers. Dental education is no different—educators must simultaneously attend to the oral health needs of their patients, the educational requirements of their students and the financial requirements of their dental institutions. As educators, we find ourselves asking, “How do we do that?” while delivering a high quality of service to all of our customers. Best practices indicate that through staff development and training, and the implementation of innovative technology, we can successfully meet our customers’ expectations.

2014 Program Highlights

  • Distinguish which best practices will work best to enhance the delivery of customer service to patients, students, faculty, and administrators at their home institutions.
  • Describe the benefits of staff training and development and how it relates to enhancing the level of service provided at home institutions.
  • Identify and examine the pros of integrating technology into the dental school curriculum for use by educators, students and clinicians.
  • Gain knowledge by sharing your own successes in incorporating best practices into your work settings and by interacting with the presenters and conference participants.

Event Information:

Dates: October 15-18, 2014

Green Valley Ranch Hotel
2300 Paseo Verde Parkway
Henderson, NV 89052

Agenda: ADEA BFACA Mid Year Meeting, October 15–18, 2014PDF


Thursday, October 16: 

Performance that Rocks: Managing Your Brand Ambassadors (Keynote Address)PDF
Jim Knight, Culture, Branding and Customer Service Catalyst, Keppler Speakers Bureau


This session consisted of five-minute presentations on hot topics in dental education as related to business, financial and clinic administration. Presenters shared experiences from their home institutions, lessons learned in embracing the changes that took place and how attendees could apply them at their institutions. At the conclusion of the presentations, participants engaged in three rounds of small group discussions lead by the EXPRESS-ions! presenters. Attendees had the opportunity to ask more business-oriented questions and acquire solutions to matters taking place in their home institutions. 

Early Impacts of Dental Therapy in MinnesotaPDF
Todd Thierer, D.D.S., M.P.H., University of Minnesota School of Dentistry

Faculty Calibration in Evidence-Based DentistryPDF
Kimberly S. Ruona, D.D.S., The University of Texas School of Dentistry at Houston

Conflict Resolution: What is the Real Problem?PDF
Suzanne Adolphson, M.S.W., M.H.A., Western University of Health Sciences College of Dental Medicine

Establishment of FeesPDF
David L. George, D.D.S., M.B.A., University of Maryland School of Dentistry

Top Five Things Learned Building an Innovation ClinicPDF
Jeffrey Primos, M.B.A., University of Missouri - Kansas City

Interprofessional Education and BeyondPDF
Wilbert Milligan III, Ph.D., D.M.D., Southern Illinois University School of Dental Medicine

Continuous Quality Improvement (CQI): Patient AuditsPDF
Darryn Weinstein, D.D.S., M.D.A., M.P.H., Midwestern University College of Dental Medicine - Illinois

Friday, October 17

Update on ADEA and CODA Dental School Financial Surveys
Eugene Anderson, Ph.D., ADEA Chief Policy Officer and Managing Vice PresidentPDF

John W. Reinhardt, D.D.S., M.S., M.P.H., University of Nebraska Medical Center College of DentistryPDF 

Mert N. Aksu, D.D.S., J.D., M.H.S.A., University of Detroit Mercy School of DentistryPDF 

Why Worry About the Affordable Care Act?

Michael J. Kanellis, D.D.S., M.S., The University of Iowa College of Dentistry & Dental ClinicsPDF

Denice Stewart, D.D.S, M.H.S.A, Oregon Health & Science University School of DentistryPDF 

Collins Okwen, D.D.S., M.B.A., The University of Texas School of Dentistry at HoustonPDF 

EXCEL: Excellence in Continued Enrichment and Learning - A Staff Training and Development Program

Michelle Robinson, D.M.D., M.A., University of Alabama at Birmingham School of DentistryPDF

Ginger Hattaway, University of Alabama at Birmingham School of DentistryPDF

Saturday, October 18

Technology: Integrating Clinical Technologies Into the Dental Curriculum
Robert Cederberg, D.D.S., M.A., The University of Texas Health Science Center at San Antonio Dental SchoolPDF

Stefanie Seitz, D.D.S., University of Texas Health Science Center at San Antonio Dental SchoolPDF 

Richard Zimmerman, D.D.S., University of Texas Health Science Center at San Antonio Dental SchoolPDF

Payment Innovations: Show Me the Money

Suzanne Farrar, RDH, MSHCM, Louisiana State University Health New Orleans School of DentistryPDF

Ali Iqbal, D.D.S., M.A., Ed.D., Oregon Health & Science University School of DentistryPDF 

James Pashayan, D.D.S., M.A., Ed.D., Midwestern University College of Dental Medicine - ArizonaPDF 

ADEA thanks the Meeting Event Sponsors of the 2014 ADEA BFACA Meeting:

A-dec, Inc.

Hu-Friedy Manufacturing Co., Inc.

Kavo Kerr Group – Consumables

Kavo Kerr Group – Equipment

Kavo Kerr Group – Imaging

The Procter & Gamble Company

ADEA thanks the General Sponsors of the 2014 ADEA BFACA Meeting:

Air Techniques

Aspen Dental Management, Inc.

Bien Air USA

Brasseler USA

Colgate-Palmolive Co.

DentalEZ Group

DENTSPLY International, Inc.

GlaxoSmithKline Consumer Healthcare

Henry Schein, Inc.

Isolite Systems

Kahler Slater

Midmark Corporation

Sirona Dental, Inc.

Ultradent Products, Inc.