2012 ADEA BFACA Mid Year Meeting
The BFACA Meeting is an alliance of members of two ADEA sections who meet annually, the ADEA Sections on Business and Financial Administration and on Clinic Administration. This meeting offers attendees the opportunity to collectively share knowledge and learn from one another, with the goal of improving business and clinical operations at their dental institutions.
The theme for 2012, “Contemporary Issues in Dental Education,” highlights the critical areas facing dental education and examine the implications by focusing on the costs of dental education, generational differences, and quality assurance.
Dates: October 10–13, 2012
Royal Sonesta Hotel New Orleans
300 Bourbon Street
New Orleans, LA 70130
Agenda: "ADEA BFACA Mid Year Meeting, October 10–13, 2012
The Student as a Customer
Carole M. Hanes, D.M.D. and Richard S. Callan, D.M.D., Ed.S.
Contemporary Issues in Dental Education
Eugene L. Anderson, Ph.D., ADEA Chief Policy Office & Managing Vice President
The Electronic Dental Records: A Tool to Enhance Performance
Denice Stewart, D.D.S., M.H.S.A. Senior Associate Dean, Clinical Affairs Professor, Community Dentistry
Survey To Determine Financial Benchmarks
Suzanne M. Adolphson, M.S.W., M.H.A., Director of Patient Care Services, Western University of Health Sciences, College of Dental Medicine
GME Update: Payment and Policy
Susan Banks, Associate, King & Spalding LLP, Washington, D.C.
Journey to Customer Service Excellence
Rebecca Pousson, RDH, M.B.A., Executive Associate Dean, Virginia Commonwealth University School of Dentistry
Scott Arneson, Associate Dean
The Checkup Clinic
Steve Stefanac, Associate Dean for Patient Services, The University of Michigan School of Dentistry